Car Z support
Car Z is an Android app by VIBEPALM that turns photos of your car (and of you) into AI-generated scenes, posters, effects and short videos.
Contact us
Write to carzapp7@gmail.com. We usually reply within a few working days.
The fastest way is from the app: Profile → Help & Support. This opens your e-mail app with your User ID and basic device details already filled in, so we can find your account. Car Z accounts are anonymous, so without your User ID or a Google Play order number (GPA.…) we cannot tell which account is yours.
For legal or privacy requests you can also write to the company at business@vibepalm.com.
Legal and account
What Car Z does
- AI photo scenes: poses, luxury and "look rich" scenes, famous locations, police chase scenes and more.
- Photo Lab: poster styles and studio effects (miniature, ice sculpture, blueprint, anime and others), plus Car Customization for colour, rims and suspension with a before/after view.
- Photo-to-video: 5- or 10-second road, drift and cinematic videos made from a photo of your car. Videos are made in the background and a notification tells you when one is ready.
- Album: your results stay on your phone. You can save them to the gallery, share them, report them or delete them.
Every generation uses credits. Credits come with a Car Z Pro subscription (weekly or yearly) and can be topped up with credit packs. All purchases are made through Google Play. The app has no ads.
All results are created by artificial intelligence. They are for entertainment and creative use only. Please read the Terms of Use before using them.
Frequently asked questions
How do I cancel my subscription?
Subscriptions are managed by Google Play. In the app, open Profile → Manage subscription, or go to Google Play subscriptions. Uninstalling the app or deleting your account does not cancel a subscription.
I paid but I don't see my subscription or credits.
Open Profile → Restore Purchases while signed in to the same Google account you paid with. If that doesn't help, e-mail us your User ID and the Google Play order number (GPA.…) from the receipt Google sent you.
How do I get a refund?
Payments are handled by Google Play, so refunds are requested from Google Play under its refund policies. If a video fails on our side, the app returns the credits to your balance automatically.
Something I generated is inappropriate.
Use the Report button on the result or in the Album and choose a reason. The item is hidden for you and we review the report.