Delete your Car Z account

This page explains how to delete your account in Car Z, the Android app by VIBEPALM (VIBEPALM YAZILIM HİZMETLERİ A.Ş.), and what happens to your data. You can delete it in the app, or request deletion by e-mail without the app.

Option 1: Delete in the app

1. Open Car Z.
2. Tap the profile icon in the top-right corner of the main screen. The Profile screen opens.
3. Optional: under Account, tap User ID ("Tap to copy your ID") and keep the copied ID. You only need it if you write to us about this account later, for example to ask us to delete your RevenueCat purchase record or your Adjust data (see below).
4. Scroll to the bottom and tap Delete Account.
5. In the confirmation window, tap Delete Account again.

The app then starts over with a new, empty account.

Option 2: Request deletion by e-mail (no app needed)

Use this if you no longer have the app, or if you also want us to delete your record at RevenueCat, our purchase provider, and your device's data at Adjust, our attribution provider. Car Z accounts are anonymous, so we need one of these to find your account:

• your User ID (in the app: Profile → User ID, tap to copy), and/or
• the Google Play order number (starts with GPA.) from the receipt Google sent you after a purchase.

E-mail a deletion request

Or write to carzapp7@gmail.com with the subject "Car Z account deletion request". You can also write to business@vibepalm.com. We reply and complete the request within 30 days. We may ask a question to make sure the request comes from the account holder. Without a User ID or an order number we cannot link any data to you.

What is deleted, and when

Right away, when you delete in the app

• Your sign-in account (Firebase Authentication) is deleted. The old User ID can no longer be used.
• Your account record on our server is marked as deleted, with the date.
• On your phone, the app clears its local data: settings, cache, recently used photos and the Album list.

Soon after, automatically on our server

Our server then deletes the data linked to your old User ID. This normally happens within about an hour, and within a few hours at most. A second check runs later and deletes anything that arrived after the first pass. What is deleted:

• your account record (subscription status, installation ID, language, app version and so on), except the minimal deletion marker listed below;
• generated photos and videos, including the edited frames of videos;
• video job records;
• device records (device model, Android version, app version, language, time zone);
• usage records (features used, options, status, timestamps, photo fingerprint);
• content reports you sent;
• notification tokens.

Automatically, whether or not you delete

• Generated videos and their AI-edited frames: deleted by a daily cleanup once the video has been finished for more than 24 hours (so within about 48 hours).
• Photos you uploaded are never stored on our servers. Our AI host (Replicate) deletes them after about one hour.
• Crash reports (Firebase Crashlytics): deleted after 90 days.
• Server logs containing your User ID: deleted after about 30 days.

What we keep

• Purchase and credit records (product, Google Play order number, credits, dates).
• A minimal deletion marker on the account record: the deletion date and your last credit balance.
• A deletion receipt that shows the deletion was done: the old User ID, dates and how many items were deleted. It holds no other personal data.
• The subscription and purchase record at RevenueCat, our purchase provider. We delete it when you ask us by e-mail (Option 2).
• The install, in-app and purchase event data at Adjust, our attribution provider. It is linked to your device, not to your account. We ask Adjust to delete it when you ask us by e-mail (Option 2).

We keep the purchase and credit records only as long as Turkish tax and commercial-record laws require (up to 10 years), use them only for that purpose, and then delete them. We keep the deletion marker and the receipt for the same period.

Deletion by e-mail

When you e-mail us (Option 2), within 30 days we delete the account, the same server data that in-app deletion removes, and the RevenueCat record. We also ask Adjust, our attribution provider, to forget your device, so that the install, in-app and purchase event data it holds about that device is deleted (in-app deletion does not reach Adjust, because that data is linked to the device, not to your account). Only the purchase and credit records, the deletion marker and the receipt stay, for the period stated above. Campaign data that Meta has already received through Adjust is kept by Meta under its own data policy.

What stays on your phone or with Google

• Photos and videos you saved to your gallery stay until you delete them there. The files behind the Album stay in the app's storage until you uninstall the app or clear its data.
• Adjust's identifiers in the app stay until you uninstall the app or clear its data.
• Google Play keeps its own records of your orders under Google's privacy policy.

For full details, see the Privacy Policy.

Questions

Contact carzapp7@gmail.com. The Turkish version of this page is at car-z-app.netlify.app/tr/delete-account.